Attorney’s Office at or 40.Raimondo said the CVS testing is not for children, and is for the moment reserved for people with COVID-19 symptoms who need to go to work. Any member of the public who wishes to file a complaint alleging a public entity or public accommodation in Rhode Island is not accessible to persons with disabilities may contact the U.S. For more information on the ADA and to access these publications, visit or call the Justice Department’s toll-free ADA information Line at 80 or 80 (TTY). The Department of Justice has a number of publications available to assist entities in complying with the ADA. Attorney’s Office for the District of Rhode Island is committed to investigating alleged violations of the Americans with Disabilities Act. Romero of the District of Rhode Island and Anne Langford and Joy Welan, attorneys for the Disability Rights Section of the Department’s Civil Rights Division. This matter was handled jointly by Assistant United States Attorney Amy R. We will continue to work towards the ADA’s promise of equal access during the ongoing global pandemic.” “We are working aggressively to identify and remove barriers that prevent people with disabilities from privately and independently securing potentially life-saving COVID-19 vaccines. “Now more than ever, we must ensure web accessibility for people with disabilities seeking access to critical needs and services,” said Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division. “This Office is committed to vigorously enforcing the ADA to eliminate unnecessary barriers that stand in the way of lifesaving care.” “While web accessibility is always important, when it comes to critical health services like COVID-19 vaccination, making sure that everyone-regardless of disability-can access information and care is essential,” said U.S. The agreement also requires CVS to regularly test the pages of its website that include vaccine scheduling and information about the COVID-19 vaccine, and quickly fix any problems that keep people with disabilities from being able to use these pages. WCAG is a set of voluntary industry guidelines for making information on a website accessible to users with disabilities. Under the terms of the agreement, CVS will facilitate accessibility by conforming its web content about the COVID-19 vaccine, including the forms for scheduling an appointment to get the vaccine, to the Web Content Accessibility Guidelines (WCAG), Version 2.1, Level AA. The ADA also requires public accommodations to provide effective communication with people with disabilities, including through the use of auxiliary aids and services like accessible technology. Title III of the Americans with Disabilities Act (ADA) requires public accommodations like drugstores and grocery stores to provide individuals with disabilities with full and equal enjoyment of goods and services. Additionally, people who use the “Tab” key instead of a mouse to navigate websites were not able to navigate past a request for insurance information. Further, on the page where a user picks a time for their appointment, screen reader users were told that all available times were “checked,” even though the user had not made any selection. For instance, at the outset of the scheduling process, the types of vaccine appointments offered (which included influenza, pneumonia, and others in addition to the COVID-19 option) were not read to screen reader users. CVS, headquartered in Woonsocket, Rhode Island, is the country’s largest retail pharmacy, with nearly 10,000 locations nationwide.įollowing investigation, the United States determined that CVS’s COVID-19 vaccine registration portal, currently located at, was not accessible to people with certain disabilities, including those who use screen reader software or have a hard time using a mouse. – The United States Attorney’s Office for the District of Rhode Island and the Justice Department announced today that they have reached a settlement agreement with CVS Pharmacy, Inc., (CVS) to ensure that people with disabilities can get information about COVID-19 vaccinations and book vaccination appointments online.
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